My dealer says .39 rear toe is within spec

[Madison320]

Where are the official specs for the Mirage? A month ago I was rear ended and had the car taken to the Mitsubishi dealer. I told them I wanted to make sure the rear wheels were in alignment after the repair, knowing the fact that it can't be aligned. I just got my car back and the alignment printout shows the right rear toe is .39 and the left rear toe is .33. The specs on the printout said between -.12 and +.12. I asked the guy why it's out of spec and he told me they don't have the specs for the 2014 Mirage loaded into the computer, but that .39 was within spec. According to the thread in this forum the spec -.03 to .28 which puts my wheels well out of spec. Who is right? Where are the official specs?

[Cobrajet]

Wait...wait...are you serious? Did the guy actually say, "We don't have specs for your car, but we're sure your car is within specs?"

[Car Nut]

Wait...wait...are you serious? Did the guy actually say, "We don't have specs for your car, but we're sure your car is within specs?"

Exactly what I was thinking. You just beat me to the punch.

[Eggman]

It sounds like you are having some communication problems with your dealer. I'm sorry you have to face this. Some dealers and their service centers are more helpful and customer-focused than others.

Reach out to Mitsubishi Motors North America and hopefully they can help you get this straightened out.

Mitsubishi Motors North America - Contact Us

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Try clicking on the links I set up in this post and they should take you to their current web pages for correspondence. Let me know if the links don't work and I'll try to update them.

Other members (edit: not all...) who have contacted MMNA have gotten positive results and shared their experience here on the forum. Hopefully, you can too. Also, MMNA can use this feedback to improve their dealer network and in turn, build their brand.

Thanks for posting this. Good luck and keep us posted on your progress. We might not be able to make the phone calls on your behalf (you gotta do this for yourself) but we can give you some suggestions.

[flatbroke]

Name of your dealer please?

[3dplane]

Who is right? Where are the official specs?

0.39 rear TOTAL toe would be within specs. But that's not your case.

You can see the specs on this not so great image in the upper corners of the green and red bars.

[Madison320]

Wait...wait...are you serious? Did the guy actually say, "We don't have specs for your car, but we're sure your car is within specs?"

No he said it wasn't updated in the computer so the wrong specs were showing up on the alignment printout. My printout for the rear toe shows a range from -.12 to +.12, with the actual reading of .39. He said the ranges on the printout were not for the Mirage.

[Madison320]

0.39 rear TOTAL toe would be within specs. But that's not your case.

My total toe for the rear is .72.

[Madison320]

Name of your dealer please?

Bill Penney Mitsubishi - Huntsville, AL

[Madison320]

Here's my printout. It's a little hard to see the actual readings: