Of course your correct but it was his lack of enthusiasm for his product which if I was shop manager Id be thinking a stern talking to in the office. But Im not a snitch, and I dont believe in being that asshole customer that complains to management when he asks for an honest opinion and doesnt hear what he wants to hear. But trust me Fummins, your opinion means alot more to me with your experience, than some underpaid overworked dealership hack with an axe to grind against his employer.