this afternoon was the 4th call to Mitsubishi roadside assistance for an emergency tow back to the dealer.
today was sunday so the service dept is closed but i will be calling at 8am. at this point i am ready to contact the consumer advocate segment at the local tv station.
i sent a message to mitsubishi usa through facebook
We are wondering if you could help us regarding a 2015 Mitsubishi USA mirage (still under the factory warranty) that first broke down January 10th on the 101 freeway in Tempe. Normally we get it serviced at Big Two Mitsubishi in mesa, but because of the location of the breakdown, we had it towed to Mark Mitsubishi Scottsdale. Their diagnosis was that it was a gallon low on coolant (even thought big-two had topped it off during the last service 4.5 months earlier),, they sold me a coolant flush job and sent me on my way home (53477 miles),,,,
Hours later it broke down while Kathy was driving it. I drove out to meet her and I attempted to drive it to Big-two (about 5 miles away from her work) while she drove my honda. The car broke down 2 more times within a few blocks and we had to call for a 2nd tow. Big two's 'diagnosis' after charging me for 3 hours diagnostic work was that a battery terminal was loose, and they sent me on my way home (53512 miles).. She was on a business trip in Cali until the 26th so the car was in the garage most of the time for the next week.
Then jan 29th she was driving it, and it once again shuddered and just died on the road a mile and a half from our home. She was eventually able to get it restarted and made it back to our house. We called mitsubishi roadside assistance to have it towed from our house to Big-Two. This time their diagnosis was that the "other" battery terminal was loose. They said they test drove it 56 miles during the three days they had it there and had no problems and then sent it home with me with no charge this time (53662 miles).
Since then she has been too afraid to drive it, but luckily i work from home, so i just let her borrow my honda all week. This afternoon she needed to visit her friend in Scottsdale so i let her take the honda. While i was on my way home from running errands in the mirage this afternoon, it shuddered and the rpms jumped as i was approaching a stoplight to make a left turn. It then died on me while waiting in that turn lane at power and main in mesa. i was able to restart it a minute later (after holding up the entire light) but then it died AGAIN before our next green turn arrow, and i held up traffic for yet another light. Eventually i was able to get it started and into the parking lot of a restaurant on the corner where were called mitsubishi roadside assistance to send tow truck #4.
There is obviously something majorly wrong with this car, yet mitsubishi keeps sending us back home with an unsafe vehicle that continues to just die in the middle of traffic, and telling us it was some simple repair. Had we been traveling on the freeway it could have caused a serious accident. Mitsubishi keeps insisting that the engine is not throwing any error codes, but we're really beginning to doubt whether their mechanics have any diagnostic intuition other than being able to read a number off of a computer. After 4 breakdowns in only a few hundred miles, we are at our wit's end with this car. I have the mechanic Kyle Franklin at big two on video stating to his service manager Matt Acosta that he thinks there is some sort of internal engine failure, and that they need to call mitsubishi HQ to get authorization to tear the engine apart to find the problem. Yet that never happened and both times they just came up with a battery terminal excuse"
attached is the service write-up after the 3rd tow,, "We tryed to are best abilities"
i wouldn't trust these techs to tutor 2nd grade english.