Originally Posted by
nickels
Its nice to know that you've had such horrible experiences with dealerships in the past that you'll state point blank that we are one of the worst ones. That's really great.
We go to great lengths to approve every warranty claim. Unless MMNA declines the claim, we literally lose money by declining it ourselves, which isn't something that we have the authority to do anyway. I've got 2 CVT's on order (warranty replacements) and 5 or 6 long blocks for a few different models. With the warranty Mitsubishi has, we literally rarely get to charge a customer for anything. And guess what... I get paid only by customer pay. I actively book people in for cheap inspections prior to the end of their warranties, and we go above and beyond to make sure that anything we can charge to Mitsubishi is dealt with before 100,000, or on the powertrain side, before 160,000.
We are required to sell every part at full dealer mark up, but I haven't sold a price code 12 part in ages. I give you the quote for full book time and full parts price, but when you come to pay, I've generally just added a bit to our cost for the part, and if the tech made 6 hours on a job that took him 2.5, we scrub off an hour or two as we see fit.
You see, here's my issue with the entirety of your post. You are calling me out as a complete asshole, but you are actually mad at Mitsubishi. Yes, older Lancers have an O2 sensor that we are supposed to sell for $1700. Our cost is about half that, and whenever a poor soul comes in needing one, we only mark it up about $150. That's.... your 20% that you say you understand.
So, you say you would understand a 20% mark up, and we do our best to make sure that our customers can afford to keep running their vehicles despite our cost on some parts, but I'm the asshole? Got it.
But that's ok. You're right, despite being a Mitsubishi owner, I totally don't give a ****. I don't go out of my way to get warranty claims approved, I don't go out of my way to PRICE MATCH LOCAL INDEPENDENT SHOPS, and I don't go out of my way to get people with ongoing problems into courtesy vehicles. I also don't offer non OE parts to save where we can, I don't offer discounts on labour volumes when a new owner gets a vehicle due for literally every fluid and service imaginable, and I don't advise customers to delay services if the techs and I don't feel there is any benefit to doing them before the next scheduled service.
People like you, people who think you fully understand how this industry works drive me up the freaking walls.
And when your CVT finally dies as you've been predicting forever, and you end up in my area, despite being a..., you'll be looked after, you'll get a courtesy vehicle, and you'll get your warranty claim approved as soon as we finish diagnostics. But if you are in for a warranty transmission replacement and you need a wiper blade, bring $25.