Originally Posted by
MetroMPG
Toyota's engineers are smarter than Nissan's (Jatco).
You'd think that would be true. Having been a design engineer for Toyota, it's not ALL about the intelligence, it's actually more about the mindset on how to approach and resolve issues. I can tell you that Toyota's system to analyze a situation that calls for a decision to be made is on a whole other planet than other OEMs. For the American's, the decision is based on bean counting nearly exclusively. For Toyota, the focus is MUCH MORE focused on the effect to the customer's experience and feeling about their Toyota vehicle. Toyota might drive some people (former American OEM engineers) nuts on how thoroughly they go about resolving what seems to be very simple issues. There is a process.
Most OEMs have really smart design engineers at their development centers and orangutans for their "XXX Motor Sales, Service Departments." But, for example, Hyundai-Kia trains their workers to approach a problem like a neanderthal with a club and duct tape. And Dodge / Chrysler have actual real car guys at their development center (CTC I think they call it). And they do awesome stuff. The rest of the downstream Dodge / Chrysler business centers blow it all to hell. Par for the course for most OEMs. Even Toyota's Service is employed with orangutans. Yet they have MUCH BETTER hardware to beat and bash on than other OEM service orangutans have.
7milesout
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