Is this a new trend? You schedule an appointment for your car, & it's not done the day of the appointment. In some cases, it isn't even looked at?
My Subaru went in for some major work last October (failed oil consumption test, received new short block via class action lawsuit against Subaru) and this past April (fix oil leaks from work done the first time). The first visit was 6-weeks & the second visit was 5-weeks. The work was all covered, didn't cost me a penny, & they gave me a loaner car both times. I found it odd that I made an appointment to have the work done, and then the vehicle just sits in their lot for weeks? If I didn't start questioning them weeks later, I felt it would have taken longer. All I heard was excuses.
It wasn't like they discovered something new and had to wait for new parts. I was really miffed by it all. I never got rude, because I wanted my vehicle taken care of. In my case, not having my Forester was an inconvenience. I use my trailer & hitch all the time.
The dealership was fortunate, because I signed a form stating I wouldn’t smoke or haul pets in their relatively new loaner vehicle. It didn’t say anything about hauling a dead carcass. If I had harvested a deer during that time, their new Subaru Outback would have been hauling a dead carcass to the local meat locker. I’m surely not going to mess up my little Mirage doing that!
Over the years, I have had very little dealer work done on any vehicles. Is this something dealerships do? I ask, because this was a new experience for me. If I don't do my work myself, I tend use to small town local mechanics. You leave your key on top the sun visor. They come pick up your car at work. They leave a slip on your passenger seat when they return it, and you stop by & pay them for the work done before they close that day.
I hope your car is done tomorrow, & you can share what was wrong with it!