Dealer Warranty Frustration (RANT)

[Subcompact Culture]

I dropped my '17 Mirage off at a local dealer over two weeks to have some minor stuff looked at. This included:

• Wind noise from driver's door seal
• Loose serpentine belt
• TPMS light
• Rattling glove box
• Divot in seat cushion

Communication has been terrible. The first two days they didn't even know I dropped it off and put the key in the overnight key drop. OK, mistakes happen, we're in the midst of a global pandemic, and apparently they've already had to let people go. OK, I can empathize. It's tough times.

Three more days go by. I call again—where are we at? What's going on? I can't even get a hold of their service department. I finally get a call-back. Still no word on whether anything's going to be covered under warranty. All of the complaints are being sent to Mitsubishi for approval. Dealer says maybe by next Wednesday. OK, fine.

No word comes in on that Wednesday, so I call Thursday. They tell me they're going to put in the door seal, which is good. They also are ordering a new belt. Great.

They won't warranty the broken TPMS. Apparently Discount Tire was the last to touch the TPMS and one fell off and broke it. OK, fine; I'll go chase them. They said the seat bottom divot wasn't a warranty item. Alright.

They said it'd be a few more days as the parts come in. Fine; I'm not going anywhere soon, and I have other vehicles.

But now where we are at day 15. They car is still at the dealer, I've had no calls—again.

Maybe I just need to chill because we're in the middle of this COVID-19 thing. But this just seems unacceptable.

Am I out of my mind? Do I need to chill?