I don't know what's going on out there, but around here dealership service departments are way down in business. Someone I know indirectly has been a Service Advisor at a Chrysler dealer for 20+ years. He got laid off more than a week ago. It's guys like him that are coordinating customer complaints, getting them to the right tech, and following up with the customer. Your dealer is probably operating on a skeleton crew in the service department. They are either under-staffed now, or have someone who was answering phones last week working in the service department this week.
I wouldn't be shocked if they also cut back on techs...but those guys usually are flat-rate and they are only getting paid when there's something to wrench on anyway. So they'll show up to work and only get paid when work comes in the door.
Originally Posted by
Subcompact Culture
They won't warranty the broken TPMS. Apparently Discount Tire was the last to touch the TPMS and one fell off and broke it.
Yeah...that sucks. If someone other than the dealer has touched your wheels and tires, your TPMS warranty is out the window (this is stated in the owner's manual). So even if an OEM sensor battery goes dead, Mitsubishi won't replace it if someone else has put tires on your car.
Make sure Discount Tire can re-learn your TPMS system before you have them replace that bad sensor. If they can't, you will want to clone that bad sensor instead of replacing it with a completely different new sensor.
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View my fuel log 2015 Mirage ES 1.2 manual: 52.2 mpg (US) ... 22.2 km/L ... 4.5 L/100 km ... 62.6 mpg (Imp)