Ok, I'm pretty well done in dealing with Mitsubishi. Their service department is just lame.
I dropped my car off Wednesday morning and they said they'd be done with it in 3 to 4 hours. All day goes by and I didn't get a single call. My work is just 4 or 5 blocks away, so I walked back to the dealership after work and see my car sitting in the front of their parking lot. I go inside and speak with the service agent. He said they had just finished up with the alignment and was about to call me. Sure, whatever...
He prints out a receipt of the work done, which shows the replacement for the axle under warranty and tells me to have a good day. I asked where is the copy of the alignment documentation. He tells me that Kauffman Tire didn't provide them with anything. I asked if they could get a copy for me, as I'd like to know the results of how the axle replacement corrected the issue. He calls the store and supposedly spoke with someone that could email a copy to him. He provided his email and ended the call. He tells me I can wait for it to come in for him to print it off or he can simply forward it to me once he receives it. I opted for the latter, as I wanted to head home.
Nothing came in that evening. I worked from home the following day and had called the service department several times during the day, each time only getting their voicemail box. I found that to be rather frustrating to never get an actual service tech on the phone.
So, this morning I stopped by the dealership before I got to work. I told them I had yet to receive the report and he said that, yeah...they had not emailed it over yet. They said they would forward it to me just as soon as they received it. Well, Kauffman Tire is just around the corner from the dealership, so I decided to venture over there myself during my lunch break and just ask them for a copy myself, since there seems to be such an issue with them sending it via email. I spoke with the tech that actually did the alignment and he said he specifically remembers giving Mitsubishi a copy of the alignment results and figures they must have misplaced them. I asked them if I could get a copy and he told me that is impossible because they don't store the results and it would have been impossible for them to have agreed to email them to Mitsubishi as well. He did recall that the front was out of alignment by quite a bit, but the rear was within specs.
I asked how the front could have been out so far seeing as how they just did they alignment a little over a month ago. He said that speed bumps, chuck holes and the like can affect the alignment on these little cars fairly easily. He said their alignments are warrantied, so if I get an alignment done directly from them, they will check it every time I bring the car in for a tire rotation and if it is out, they will align it at no additional cost. I do believe that is what I will do next time my tires need rotated.
Anyhow, I'm not sure what the deal is with the service department, but I'm done dealing with them. This dealership is owned by the same one where I bought my car, but even though it is a farther drive for me, I'll give their service department a go the next time I need something done.